Terms of Service
Milano Inspirations
Last Updated: October 28, 2026
1. Overview
Welcome to Milano Inspirations! We are a family-owned business offering thoughtfully selected gifts, apparel, home décor, personalized merchandise, memorial keepsakes, and other specialty products.
By accessing our website, browsing our products, or making a purchase, you agree to these Terms of Service. Please review them carefully before using our website or placing an order.
Throughout these Terms, "we," "us," and "our" refer to Milano Inspirations.
2. Products & Availability
We strive to provide accurate descriptions, photographs, pricing, and availability information for all merchandise offered on our website.
However, please understand that:
Product colors, finishes, sizes, and appearances may vary slightly from photographs displayed online.
Certain products may be handmade or individually produced, resulting in natural variations.
Product availability is subject to change without notice.
We reserve the right to discontinue products or limit quantities available for purchase.
We reserve the right to correct errors in product descriptions, pricing, or availability.
If an item becomes unavailable after an order has been placed, we will contact you regarding available options or issue a refund for the unavailable merchandise.
3. Pricing & Payments
All prices are listed in U.S. dollars unless otherwise indicated.
Applicable sales taxes, shipping charges, and other disclosed fees will be calculated and displayed during checkout.
We reserve the right to change product prices, promotions, and availability at any time without prior notice. Price changes will not affect orders already accepted, except where a pricing error requires resolution.
Payment must be successfully processed before an online order can be fulfilled.
We reserve the right to cancel or decline orders due to suspected fraud, payment issues, incorrect pricing, or product unavailability. If payment has already been collected for a canceled order, the applicable amount will be refunded.
4. Custom-Made & Personalized Merchandise
Milano Inspirations offers certain products that may be customized, personalized, engraved, or specially made to order.
By purchasing a personalized or custom-made product, you acknowledge and agree that:
You are responsible for reviewing all personalization details, including names, dates, spelling, wording, and other information submitted.
We are not responsible for errors in personalization information provided or approved by the customer.
Production times may vary depending on the product and customization requirements.
Custom-made and personalized merchandise is considered final sale and is not eligible for returns, exchanges, or refunds after purchase, except as required by applicable law.
We encourage customers to carefully review all details before submitting their orders.
5. Cremation Products & Memorial Merchandise
Due to the personal and sensitive nature of cremation-related merchandise, all cremation products are considered final sale.
This includes, but is not limited to:
Urns
Cremation jewelry
Cremation keepsakes
Other cremation-related products and accessories
These items cannot be returned, exchanged, or refunded after purchase, except as required by applicable law.
We encourage customers to review product dimensions, descriptions, capacities, and personalization details before purchasing.
6. Returns, Refunds & Exchanges
Milano Inspirations accepts returns on eligible, regularly priced merchandise within 30 days of the original order date.
To qualify for a return:
Merchandise must be unused and unworn.
Merchandise must be in its original packaging.
An original receipt or valid proof of purchase must be provided.
The return must be made within 30 days of the original order date.
Final-sale merchandise includes:
Custom-made and personalized products
All cremation-related merchandise
Any merchandise purchased at a discounted, promotional, clearance, sale, or otherwise reduced price.
Final-sale items are not eligible for returns, exchanges, or refunds, except as required by applicable law.
Return Shipping
Customers are responsible for all return shipping costs for eligible merchandise, except where otherwise required by law.
Original shipping charges are non-refundable, except where required by law.
We recommend using a trackable shipping service, as customers are responsible for ensuring returned merchandise reaches us.
For additional details, please review our Return & Refund Policy.
7. Shipping & Delivery
We make every effort to process and ship orders in a timely manner.
Please note:
Shipping and delivery estimates are not guaranteed unless expressly stated otherwise.
Processing times may vary based on product availability, customization, and order volume.
Delivery times may be affected by shipping carriers, weather, holidays, and circumstances outside our reasonable control.
Customers are responsible for providing accurate and complete shipping information.
Additional shipping charges resulting from incorrect addresses or requested delivery changes may be the customer's responsibility, where permitted by law.
If an order arrives damaged, incomplete, or incorrect, please contact us promptly so we can review the issue. Any responsibility for lost or delayed shipments will be handled in accordance with applicable law and the circumstances of the order.
8. Promotions & Discounts
From time to time, Milano Inspirations may offer special promotions, discounts, or limited-time sales.
Unless otherwise stated:
Promotional offers cannot be combined with other discounts.
Promotions are valid only during the advertised period.
Discounts cannot be applied retroactively to previous purchases.
Merchandise purchased at a discounted or reduced price is considered final sale.
We reserve the right to modify or discontinue promotions at any time, subject to applicable law.
9. Website Use
By using our website, you agree not to:
Use the website for unlawful or fraudulent activities.
Provide false or misleading information when placing an order.
Attempt to interfere with the website's security or functionality.
Copy, reproduce, or commercially exploit website content without authorization.
Use automated systems to access or collect website information in a manner that disrupts our services.
We reserve the right to restrict access to our website or decline transactions when necessary to protect our business, customers, or website operations.
10. Intellectual Property
All original website content, including photographs, product descriptions, graphics, logos, branding, and designs created or owned by Milano Inspirations, is protected by applicable intellectual property laws. Such content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission, except as permitted by law.
Third-party trademarks and other materials remain the property of their respective owners.
11. Privacy & Customer Information
We respect the privacy of our customers.
Personal information collected through our website may include names, contact details, shipping addresses, order information, and other information necessary to process purchases and provide customer service.
Our collection, use, and disclosure of personal information are described in our separate Privacy Policy.
By using our website, you acknowledge that you have been provided access to that policy.
12. Third-Party Services & Links
Our website may use third-party services for payment processing, shipping, website functionality, and other business operations.
We may also provide links to external websites for your convenience.
Milano Inspirations is not responsible for the independent content, policies, or practices of third-party websites or services, except to the extent required by applicable law.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Milano Inspirations will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any rights or remedies provided under applicable consumer protection laws.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service from time to time.
Any changes will be posted on this page with an updated revision date. Changes will apply prospectively unless otherwise permitted by applicable law.
Your continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
15. Governing Law
These Terms of Service are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.
16. Contact Information
If you have any questions about these Terms of Service, your order, or our policies, please contact us.
Milano Inspirations
A Family-Owned Business
Email: website@milanomonuments.com
Phone: 216-362-1199
We appreciate your support and thank you for shopping with Milano Inspirations!