Privacy Policy
Milano Inspirations
Last Updated: October 28, 2026
1. Introduction
At Milano Inspirations, we value the trust our customers place in us. As a family-owned business, we are committed to respecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how Milano Inspirations ("we," "us," or "our") collects, uses, and protects personal information when you visit our website, www.milanoinspirations.com, create an account, make a purchase, or communicate with our team.
Milano Inspirations operates as part of the same company as Milano Monuments. Both brands share certain business operations, customer information, and administrative resources to provide products and services to our customers.
By using our website, you acknowledge the privacy practices described in this policy.
2. Information We Collect
We may collect personal information when you browse our website, place an order, create an account, or contact us.
Personal Information
This may include:
First and last name
Billing and shipping addresses
Email address
Telephone number
Order details and purchase history
Personalization details for custom merchandise
Customer service inquiries and correspondence
Marketing communication preferences
Customer Account Information
Customers have the option to create an account on our website for convenience. Creating an account is not required to make a purchase.
If you choose to create an account, we may collect and maintain information associated with your account, including contact details, order history, and account preferences.
Payment Information
Online payments are processed securely through Lightspeed Payments.
Payment card information is handled by Lightspeed's payment processing systems. Milano Inspirations receives the transaction information necessary to process orders, confirm payments, issue eligible refunds, and maintain business records.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically through Lightspeed's website platform, cookies, and similar technologies.
This may include:
IP address
Browser and device information
Website activity and pages visited
Shopping cart information
Session information
General technical and usage data
This information supports website functionality, security, and the online shopping experience.
3. How We Use Your Information
We use customer information for legitimate business purposes, including:
Processing and fulfilling orders
Processing payments and eligible refunds
Packaging and shipping merchandise
Providing order confirmations and shipping updates
Managing optional customer accounts
Responding to customer inquiries
Completing custom and personalized merchandise
Maintaining purchase histories and business records
Improving website functionality and customer service
Preventing fraud and protecting our business
Complying with applicable laws and regulations
We may also use customer information to provide promotional communications when customers have appropriately subscribed or consented.
4. Marketing Communications
Milano Inspirations may offer promotional emails or text messages through Lightspeed's integrated marketing services.
At this time, we are not actively sending promotional email or text marketing campaigns.
If we begin offering these communications, customers will have the opportunity to subscribe or provide any consent required by applicable law.
Unsubscribing
Customers may unsubscribe from promotional emails using the unsubscribe link provided in those messages.
If promotional text messaging is offered, customers will be provided with an appropriate method to opt out, such as replying STOP where supported.
Consent to receive marketing communications is not required to make a purchase.
Even if you unsubscribe from marketing communications, we may still send necessary order confirmations, shipping updates, payment information, or other transactional messages.
5. Cookies & Website Technology
Our website operates through Lightspeed eCom, which may use cookies and similar technologies to provide essential website functions.
These technologies may support:
Shopping cart functionality
Checkout and payment processing
Customer account sessions
Website security
Website performance
Basic operational reporting
Milano Inspirations does not currently use separately installed Google Analytics, Meta Pixel, or other third-party advertising tracking integrations.
Lightspeed and its service providers may use certain technologies necessary to operate and maintain the website.
Managing Cookies
Most web browsers allow you to manage, restrict, or delete cookies through browser settings.
Please understand that disabling certain cookies may affect shopping cart functionality, account access, or checkout features.
We will provide any additional cookie notices or consent options required by applicable law.
6. Sharing Customer Information
Milano Inspirations does not sell customer information or customer contact lists.
We may share personal information when reasonably necessary to operate our business, fulfill customer orders, and provide customer service.
This may include sharing information with:
Lightspeed:
For website operations, customer account functionality, order management, and payment processing.
Shipping Carriers:
Such as USPS, to deliver merchandise and provide shipment tracking.
Service Providers:
That assist with website operations, technology, communications, and other necessary business functions.
Legal Authorities:
When required by law or necessary to protect our legal rights.
Milano Monuments & Milano Inspirations
Milano Inspirations and Milano Monuments operate as part of the same company.
Customer information may be accessed or used across both brands for legitimate business operations, including order management, customer service, accounting, and administrative purposes.
We do not sell customer information to outside companies for their independent marketing purposes.
7. Payment Processing & Security
All online payments are processed through Lightspeed Payments.
Payment information is handled through Lightspeed's payment processing systems and applicable payment partners.
We use reasonable administrative and technical safeguards to protect personal information within our control.
While we take privacy and security seriously, no method of electronic transmission or storage is completely secure.
We encourage customers to use secure connections and protect their account credentials.
8. Shipping & Order Fulfillment
Milano Inspirations currently ships merchandise within the United States.
We use customer information, including names, shipping addresses, and contact details, to process and fulfill orders.
Necessary shipping information may be shared with USPS or other shipping carriers to complete deliveries and resolve shipping-related issues.
We do not share customer shipping information for unrelated third-party marketing purposes.
9. Customer Accounts
Customers may create an account on www.milanoinspirations.com for a more convenient shopping experience.
Account registration is optional, and customers may place orders without creating an account.
Customer accounts may provide access to:
Saved contact and shipping information
Previous orders and purchase history
Account preferences
Other account-related features supported by our website
Customers are responsible for maintaining the confidentiality of their account login credentials.
If you would like assistance with your account or personal information, please contact our team.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill business purposes, maintain appropriate records, and comply with legal obligations.
This may include retaining information related to:
Purchases and order history
Payment and accounting records
Customer service communications
Returns and refunds
Fraud prevention and security
Tax and regulatory requirements
When information is no longer reasonably necessary, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
11. Your Privacy Rights
Milano Inspirations is based in Ohio and respects the privacy rights of our customers in accordance with applicable federal and state laws.
Depending on applicable law, customers may have the right to:
Request information about personal data maintained by our business
Request corrections to inaccurate personal information
Request deletion of eligible personal information
Unsubscribe from promotional communications
Ask questions about how their information is collected or used
Certain information may need to be retained for legitimate business purposes, including financial reporting, transaction records, tax obligations, and legal compliance.
To submit a privacy-related request, please contact us at website@milanomonuments.com.
We may request reasonable verification of your identity before processing certain requests.
12. Children's Privacy
Our website is intended for general audiences and is not specifically directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under
13 without appropriate parental consent.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the situation.
13. Third-Party Services & Links
Our website may contain links to external websites, social media platforms, or other third-party services.
These third parties may maintain their own privacy policies and data practices.
We encourage customers to review the privacy policies of any external services they choose to use.
Milano Inspirations is not responsible for the independent privacy practices of third-party websites outside our control.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website technology, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before making material changes to our privacy practices.
15. Contact Information
If you have questions about this Privacy Policy, your personal information, or our website practices, please contact us.
Milano Inspirations
A Family-Owned Business
14600 Brookpark Rd.
Cleveland, OH 44135
Website: www.milanoinspirations.com
Email: website@milanomonuments.com
Phone: 216-362-1199
Thank you for shopping with Milano Inspirations and supporting our family-owned business. We appreciate your trust and are committed to handling your personal information with care and respect.